Support services

Sections
Compensation,victim support services and legal aid
organisation role contact details
AUSTRALIAN CAPITAL TERRITORY

Victim Support ACT

Provides a range of information and support services to anyone who is a victim of a crime committed in the ACT

1800 822 272 or (02) 6205 2066

www.victimsupport.act.gov.au/home

Legal Aid ACT

Provides free legal advice and representation to people across the ACT

1300 654 314

www.legalaidact.org.au/

Victims of Crime Commissioner

Oversees Victim Support ACT and performs other functions

13 22 81

www.victimsupport.act.gov.au/victims-of-crime-commissioner/role-of-the-commissioner

New South Wales

Victims services

Provides a range of information and support services to victims of crime including information regarding financial support

1800 633 063

Indigenous helpline: 1800 019 123

www.victimsservices.justice.nsw.gov.au/

Legal Aid NSW

Provides free legal advice and representation to people across NSW

1300 888 529

www.legalaid.nsw.gov.au/

NORTHERN TERRITORY

Victims of Crime NT

Provides a range of services for victims of crime in the Northern Territory including information regarding financial assistance

1800 672 242 or 1800 670 242

(08) 8941 0995  (Darwin)

(08) 8952 4466 (Alice Springs)

www.victimsofcrime.org.au/

NT Legal Aid Commission

Provides free legal advice and representation to people across the Northern Territory

Legal Aid Helpline 1800 019 343

www.legalaid.nt.gov.au/
QUEENSLAND

Victim Assist

Provides a range of services for victims of crime in QLD including information regarding financial assistance

Victim Assist 1300 546 587

www.qld.gov.au/law/crime-and-police/victims-and-witnesses-of-crime

Legal Aid Queensland

Provides free legal advice and representation to people across Queensland

Client Information Service Centre 1300 651 188

www.legalaid.qld.gov.au/Home

SOUTH AUSTRALIA

Victim Support Service

Provides a range of practical and therapeutic support services to help people impacted by crime including information regarding compensation

1800 842 846

www.victimsa.org/

Commissioner  for Victims’ Rights

Provides information and support to victims of crime and other functions

(08) 8204 9635

voc.sa.gov.au/

Legal Services Commission of South Australia

Helps people with their legal problems

1300 366 424

www.lsc.sa.gov.au/
TASMANIA

Victim Support Services

Provides a range of information and support services for victims of crime and processes claims for victims’ assistance

1300 663 773  or (03) 6165 7524

www.justice.tas.gov.au/victims

Legal Aid Commission of Tasmania

Provides free legal advice and representation to people across Tasmania

1300 366 611

www.legalaid.tas.gov.au/

VICTORIA

Victims of Crime

Provides a range of information and support services to victims of crime including information regarding compensation and financial assistance

1800 819 817

www.victimsofcrime.vic.gov.au/

Child Witness Service

Provides court education and specialist support to child victims and witnesses

1300 790 540 or (03) 9603 9266

www.victimsofcrime.vic.gov.au/going-to-court/child-witness-service

Victims of Crime Commissioner

Provides an independent and central point of contact for victims

1800 010 017

www.victimsofcrimecommissioner.vic.gov.au/

www.victimsupport.act.gov.au/victims-of-crime-commissioner/role-of-the-commissioner

Victims of Crime Assistance Tribunal (VOCAT)

Hears and determines applications for financial assistance made by victims of violent crime committed in Victoria

1800 819 817

www.vocat.vic.gov.au/about-tribunal/our-role

Victoria Legal Aid

Provides free legal advice and representation to people across Victoria

1300 792 387

www.legalaid.vic.gov.au/

WESTERN AUSTRALIA

Victim Support and Child Witness Service

Provides a range of information and support services for victims of crime including information regarding compensation

1800 818 988  or (08) 9425 2850

www.victimsofcrime.wa.gov.au

Commissioner for Victims of Crime

Provides information and support to victims of crime and a mechanism for complaints

(08) 9264 9877

www.department.dotag.wa.gov.au/C/
commissioner_for_victims_of_crime.aspx?uid=5652-4422-1372-7049&uid=1310-1872-1255-5789

Legal Aid WA

Provides free legal advice and representation to people across Western Australia

1300 650 579

www.legalaid.wa.gov.au/
National support services
Organisation Role Contact details

Lifeline

Lifeline provides a 24-hour telephone counselling service for people experiencing a crisis

13 11 14

https://www.lifeline.org.au/

Kids Helpline

The Kids Helpline is a 24-hour telephone and online  counselling service for young people aged 5–25 years of age

1800 551 800

https://kidshelpline.com.au/about/about-khl

eSafety Commissioner

eSafety provide Australians with a place to report serious cyberbullying, image-based abuse and illegal online content.  

1800 880 176

https://www.esafety.gov.au/about-the-office

Mensline Australia

Mensline is a telephone and online counselling service for men with family and relationship concerns

1300 789 978

https://mensline.org.au/

National Sexual Assault, Domestic Violence Counselling Service

1800RESPECT is a 24-hour online chat and telephone counselling, information and referral service

1800 737 732

https://www.1800respect.org.au/

Translating and Interpreting Service

The Translating and Interpreting Service is an interpreter service provided by the Department of Home Affairs

13 14 50

https://www.tisnational.gov.au/

Other online resources
ORGANISATION ROLE CONTACT DETAILS

ThinkUKnow

The Australian Federal Police in partnership with Microsoft and other corporate sponsors provides an online cyber safety program for parents, carers, teachers and students

http://www.thinkuknow.org.au/home

Stay Smart Online

A government website that provides simple, easy to understand advice on how to protect yourself online, as well as up-to-date information on the latest online threats and how to respond

https://www.staysmartonline.gov.au/

SCAMWATCH

Run by the Australian Competition and Consumer Commission (ACCC), it provides information about how to recognise, avoid and report scams

https://www.scamwatch.gov.au/

ACORN

A national policing initiative that allows the public to securely report cybercrime

https://www.acorn.gov.au/

MONEYSMART

A website created by the Australian Securities and Investments Commission that provides financial guidance, including information regarding various  types of scams

https://www.moneysmart.gov.au/

The Department of Home Affairs

The Department of Home Affairs website provides information regarding a range of Commonwealth crimes, including identity crime and how to seek a Commonwealth Victims’ Certificate.

https://www.homeaffairs.gov.au/about-us/our-portfolios/criminal-justice/cybercrime-identity-security/identity-crime